PRIVACY POLICY

1. Introduction

1st Fix Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or contact us for our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

1st Fix Services
Feltham, United Kingdom
Email: [Insert Email Address]
Phone: [Insert Phone Number]

For any privacy-related enquiries, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Your name
Contact information (phone number, email address)
Property address (where services are required)
Details about the services you request
Website usage data (via cookies, if applicable)

We only collect information necessary to provide our services.

4. How We Use Your Information

We use your personal data to:

Respond to enquiries
Provide quotes and carry out services
Communicate regarding appointments
Process payments
Improve our services
Comply with legal obligations

We will never sell your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contractual necessity (to provide services you request)
Legitimate interests (to manage and improve our business)
Legal obligations (for tax and regulatory compliance)
Consent (for marketing communications, if applicable)

6. Data Sharing

We may share your data with:

Accountants or professional advisers
Payment providers
Legal or regulatory authorities where required

We ensure any third parties respect the security of your personal data.

7. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

8. Data Retention

We only retain personal data for as long as necessary to:

Fulfil the purposes we collected it for
Comply with legal, tax or accounting requirements

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

(If you use Google Analytics or tracking tools, this section should be expanded.)

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

1st Fix Services
Email: info@1stfixservices.co.uk
Phone: 07885 548571